Build your career and be part of an amazing journey with Kuubiik.
More than just honest, we uphold high ethical and moral standards. We hold ourselves accountable to doing an exceptional job, and never break our promises. We are respectful to our team members and our clients.
We are a solution-driven, “can do” team, always digging for the right information, and exploring the best ways and outcomes to get your and our work done exceptionally well. We love finding alternate approaches when a Plan A is not possible.
Always representing ourselves and our clients in a professional and appropriate way, from our telephone manner to our appearance and demeanor at meetings and events. Good language and good dress code are fundamental, as is a solid work ethic.
Gain valuable insights into the skills and interpersonal qualities currently required to advance your career.
Kuubiik is seeking Singapore-based applicants at this time and is only accepting applications for the positions and locations posted under the career section of this page. If you do not see a position you are interested in, please check back periodically.
The Virtual Assistant (VA) is a vital member of Kuubiik. The VA is the main point of contact with the client(s) and will work independently with the client(s). The VA will receive support from their assigned Account Supervisor, who will assist the VA<>client relationship with plan modifications, questions, and provide feedback on quality, delegation issues, and more.
The VA will provide a high-level professional administrative service by working on tasks and projects as assigned by the client, and ensuring they are executed on time and to the highest level of quality. The VA is responsible for being the main point of contact for their assigned clients, and being familiar with each client’s needs and preferences. The VA must have consistent and proactive communication with clients and Account Supervisors. Virtual Assistants are expected as part of their contract to take an agreed-upon number of client hours, send weekly usage reports, respond to all communication within the two-hour response window, maintain detailed and up-to-date client profiles, and follow all Kuubiik internal policies and protocols.
Essential Duties and Responsibilities:
The VA may assist the client with:
Assist in the formulation of strategies to build a lasting digital connection with consumers
Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
Prepare online newsletters and promotional emails and organize their distribution through various channels
Personal and business calendar management- scheduling and coordinating appointments as necessary; proactively monitoring the client’s calendars to identify potential conflicts and ensure the team is maximizing the client’s time.
Research- This may include research on events, travel, projects, etc. Provide research results to the team members within an established time frame, based on best practices learned in Kuubiik training and team preferences.
Administrative tasks- this may include but is not limited to: inbox management, calendar management, transcription, standard business correspondence, research, and data entry.
Email inbox management- this may require, among other responsibilities, responding to and organizing emails as necessary, based on specific guidelines provided by the client and in line with Kuubiik policies and practices.
Attend meetings- as requested by the client. Draft agendas, take meeting minutes, and provide follow up as required.
The VA must provide continuous clear communication about task status, needs, and questions to their clients. They should:
acknowledge all tasks assigned within the established time frame
ensure that they understand expected due dates, and communicate any changes or delays with the client
ensure the client is aware of hour usage and renewal dates by sending a Weekly Usage Report, and if requested, end of day reporting.
The VA should be open to feedback from the Account Supervisor on KPIs, task quality, and time management
The VA will reach out to the Account Supervisor whenever they need additional task support or client coverage during a vacation or illness. The Account Supervisor will facilitate assistance from other VA’s.
The VA will ensure they accurately track all billable hours for the client in the official Kuubiik time tracking system.
Other duties as assigned.
Desired Skills and Attributes:
Clear, precise, excellent, proactive, and professional written and verbal communication skills
Ability to organize and effectively prioritize tasks
Ability to multi-task with various programs and learn new programs as required
Ability to commit to a minimum year contract
Must have meticulous attention to detail, along with the ability to comprehend difficult tasks
Capable of responding to stress in a fast-paced environment
Strong interpersonal skills and the ability to quickly develop working relationships
Affable and enthusiastic attitude towards teamwork
Diploma in Marketing or related fields
Minimum 1 years of digital marketing experience
Excellent understanding of digital marketing concepts and best practices
Perfect knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends etc.)
Skills and experience in creative content writing
Proficiency with Google Suite and Google Calendar, and fluency in Microsoft Office
Proficiency with a task management program such as Trello or Asana
Preferred experience with a communication program such as Whatsapp
Preferred experience with an expense reporting program such as
Quickbooks, Xero or Expensify
Reliable Internet connection and phone
Typing ability of at least 50 WPM with accuracy
Able to pass background and reference checks
Job Types: Contract, Commission
Salary: $11.00 – $15.00 per hour
Looking for Virtual Assistant Ambassadors
⭐ Unlimited Income Ceiling
⭐ Have your own free time
⭐ Be your own boss
➡️ Marketing of virtual assistant services
➡️ Networking and Events
Up to $700 per sign up
➡️ Social media savvy
➡️ Based in Singapore
➡️ Own Time Own Target
➡️ No experience needed
➡️ Training will be provided
➡️ Marketing materials will be provided
Job Type: Commission
Salary: $700.00 per signup
Frequently Asked Questions
Each of our plans include a dedicated virtual expert (VE). You will work with your VE on a one-to-one basis, continually submitting tasks directly to this person. Your VE will grow to know you, your work, and your preferences—all while learning to anticipate your needs without you having to repeat yourself.
As a collaborative consumption business, our Virtual Expert professionals are a shared resource among clients. They schedule their days to best serve you and your incoming tasks with priority and without delay. Therefore, we do not offer immediate turnaround, though we expect most tasking to be completed in 24-48 hours. So, we encourage you to place priority levels and deadlines on your projects.
We will begin locating the best possible VE for you using the information you shared during the signup process about your working style and personal preferences. After we’ve determined who would be the best fit for your needs—we’ll send an email connecting the two of you! We suggest hopping on a quick call soon after. After that, we aim to introduce you to your VE within two business days of signing up.
Most of our VEs are located in Singapore but we also have VEs located in different countries in the region. When we engage a VE, we ensure that they have a full understanding of the local market.
Secondly, we ensure to be as close as it can be to the local culture. Thus, there won’t be any work dis-balance and this would allow tasks to be done quickly and neatly.
If you go over your limit you can purchase additional hours or upgrade your pricing plan at any time. Just ask your Virtual Expert for assistance.
For example, you used half of your hours in your current plan (i.e. Basic Plan – 10 hours per month), but you want to upgrade to a new plan (i.e. Growth Plan – 20 hours per month) because you know you will need to hand over more tasks to your virtual assistant. In this case, we will simply upgrade your current plan to a new pricing plan that fits your requirements.
As a monthly membership service, our clients subscribe to us with the ability to retain virtual experts. While each plan offers a different level of service, as a membership subscription our plan hours can only rollover for up to 5% of the package plan, and your membership fees are not tied to time specifically.
We are using a time tracking system which allows us to track efficiently every virtual expert’s work.
As a result, we will keep a running total of your hours and send you reports at the preferred frequency mutually agreed with the client or team. Alternately, feel free to ask us for a report at any time. Also, if you are running out of time we will notify you well ahead of that.
We can track how many hours were spent on the Virtual Expert’s Computer vs Break time.
We also track if they spend time on unproductive websites and applications.
Learn more here.
Of course. Contact us at [email protected] minimum 7 days prior to your next billing cycle and we’ll take care of your request. If you have already been billed, your cancellation request will not take effect until the following month. Unfortunately, we do not offer prorated refunds or cancellations for unused time.