Your team member is assigned based on their unique requirements and needs, ensuring a personalized approach to your collaboration. This meticulous matching process is designed to enhance your satisfaction and foster effective collaboration from the start.

As they are integrated full-time into your organization through outsourcing, they will adhere to your specified working hours and time zone, if necessary. Generally, outsourced individuals operate in alignment with your regular team, i.e. Monday to Friday, between 9 am and 5 pm. However, this schedule can be adjusted according to your specific requirements.

If you find yourself needing additional hours beyond your current plan, you have the flexibility to adjust your subscription. For example:

In this scenario, suppose you’ve used 9 credit-hours from your 10 credit-hours plan, and you anticipate needing 5 more hours to complete the tasks assigned to your team. You can seamlessly upgrade to the next available plan with 20 credit-hours, ensuring you have the necessary resources to manage your workload effectively. Our team will assist you in making this transition, ensuring a smooth and uninterrupted workflow.

Yes, you can roll over a portion of your hours to the next month. Here’s how it works:

In this example, if you have 3 unused hours from your 10 credit-hours plan for the current month, you can roll over up to 1.5 hours (15% of your plan) to the next month. This rollover feature offers added flexibility, allowing you to utilize your hours effectively while ensuring you have the resources you need for future tasks. Please note that rollover hours are applicable on a month-to-month basis and do not accumulate beyond the immediate following month.

Our outsourced talents are based in more than 150 countries worldwide, providing you with a diverse pool of professionals to choose from based on your specific preferences. Whether you require expertise from North America, Europe, Asia, Africa, or any other region, our extensive global network allows you to find the right talent for your needs.

To assist you in making an informed decision, we have categorized these countries into different salary groups, ranging from high to low salaries. Below is a table showcasing these groups:

This classification allows you to align your outsourcing needs with your budget considerations. Whether you prioritize a specific skill set, language proficiency, or cost-effectiveness, our diverse talent pool ensures that you find the perfect match for your requirements, regardless of your preferred location or budget constraints.

No, direct hiring is not allowed due to non-solicitation and non-disclosure clauses.

However, if you establish a positive working relationship with an hourly staff member, there is an option to transition them to full-time outsourcing with Kuubiik. This transition is contingent upon the availability and agreement of the outsourced talent, allowing for a seamless continuation of the collaboration you value within the terms of our agreement.

We prioritize the security of your data. Our outsourcing partners adhere to strict confidentiality agreements and utilize secure communication channels and data storage systems to safeguard your sensitive information.

Onboarding typically involves orientation sessions, training on your specific processes and tools, and integration into your team culture. We handle all aspects to ensure a seamless transition.

We implement regular performance evaluations, feedback mechanisms, and quality assurance protocols. Continuous monitoring and feedback loops are established to maintain high-quality output and efficiency.

Certainly, you can cancel your subscription at any time. To do so, please reach out to us at [email protected] at least 7 days before your next billing cycle, and we will process your cancellation request. If you have already been billed, your cancellation will be effective from the following month. Please note that we do not offer prorated refunds or cancellations for unused time. Your satisfaction and convenience are our priorities, and we strive to make the cancellation process as straightforward as possible for you.