Most of our VEs are located in Singapore but we also have VEs located in different countries. When we engage a VE, we ensure that they have a full understanding of the local market.

Secondly, we ensure to be as close as it can be to the local culture. Thus, there won’t be any work dis-balance and this would allow tasks to be done quickly and neatly.

We will begin locating the best possible VE for you using the information you shared during the signup process about your working style and personal preferences. After we’ve determined who would be the best fit for your needs— we’ll connect the two of you! 

If you go over your limit you can purchase additional hours or upgrade your pricing plan at any time. Just ask your Virtual Expert for assistance.

For example, you used half of your hours in your current plan (i.e. Basic Plan – 10 hours per month), but you want to upgrade to a new plan (i.e. Growth Plan – 20 hours per month) because you know you will need to hand over more tasks to your virtual expert. In this case, we will simply upgrade your current plan to a new pricing plan that fits your requirements.

As a monthly membership service, our clients subscribe to us with the ability to retain virtual experts. While each plan offers a different level of service, as a membership subscription our plan hours can only rollover for up to 10% of the package plan, and your membership fees are not tied to time specifically.

Of course. Contact us at [email protected] minimum 7 days prior to your next billing cycle and we’ll take care of your request. If you have already been billed, your cancellation request will not take effect until the following month. Unfortunately, we do not offer prorated refunds or cancellations for unused time.