Customer Service Agents




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Average US Salary 🇺🇸



Outsourcing cost

with Kuubiik



Potential savings

with Kuubiik

Up to


What does a

Customer Serivice Agent


Customer Service Agents are responsible for ensuring customer satisfaction and retention by providing excellent support and assistance. Their tasks involve addressing customer inquiries, resolving issues, and building strong relationships with clients.

Customer Onboarding.

Guiding new customers through the onboarding process. Providing information about the product or service, explaining features, and helping them get started.

Customer Success.

Providing timely and helpful responses to customer inquiries via email, phone, or chat. Assisting with product-related questions, technical issues, and troubleshooting.

Issue Resolution.

Resolving customer problems, complaints, or challenges effectively and efficiently. Collaborating with other teams within the organization to address complex issues.

Product Knowledge.

Having a deep understanding of the company’s products or services. Being able to explain product features, benefits, and usage to customers.

Account Management.

Managing customer accounts, including renewals, upgrades, and subscriptions. Ensuring that customers are aware of their account status and upcoming renewals.

Customer Feedback.

Gathering feedback from customers about their experiences with the product or service. Analyzing feedback to identify trends and areas for improvement.

Customer Training.

Providing training sessions or resources to customers to help them maximize the value of the product or service. Offering tips, best practices, and guidance on product usage.

Proactive Outreach.

Initiating proactive communication with customers to check their satisfaction levels, offer assistance, and inform them about new features or updates.

Cross-selling & Up-selling.

Identifying opportunities to cross-sell additional products or services that align with the customer’s needs. Upselling higher-tier plans or additional features to enhance the customer experience.

Finding the right talent has never been more flexible.

Related to


Technical Support Specialists are skilled professionals who provide assistance to individuals or organizations encountering technical problems with hardware, software, or electronic systems.

Salary (US): $6,088 /month

Outsourcing Cost: $900 /month

Savings: 85%

A Customer Success Specialist is a dedicated professional who plays a crucial role in ensuring that customers have a positive and satisfying experience with a company’s products or services.

Salary (US): $5,943 /month

Outsourcing Cost: $970 /month

Savings: 83%