Technical Support Specialists




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What does a

Technical Support Specialist


Technical Support Specialists are skilled professionals who provide assistance to individuals or organizations encountering technical problems with hardware, software, or electronic systems.

Issue Diagnosis.

  • Thoroughly analyze and identify the root cause of the reported issue.
  • Utilize diagnostic tools and troubleshooting techniques to pinpoint the problem.
  • Document the findings and provide a clear and concise summary of the issue diagnosis for further action.

Customer Service.

  • Providing prompt and courteous technical assistance to customers.
  • Troubleshooting and resolving customer issues via phone, email, or chat.
  • Documenting and tracking customer inquiries and resolutions for future reference.

Technical Expertise.

  • Proficient in diagnosing and resolving hardware and software issues.
  • Skilled in providing remote assistance and troubleshooting for a wide range of technical problems.
  • Expertise in configuring and maintaining IT systems and networks to ensure seamless operations.

Problem Solving.

  • Diagnosing and troubleshooting technical issues efficiently.
  • Providing clear and concise solutions to customers’ problems.
  • Collaborating with colleagues to resolve complex technical challenges.

Remote Support.

  • Provide remote assistance to clients or users to resolve technical issues.
  • Diagnose and troubleshoot software and hardware problems via remote desktop tools.
  • Offer guidance and instructions to users to perform necessary actions for issue resolution.

Software Troubleshooting.

  • Diagnosing and resolving software-related issues reported by customers or end-users.
  • Providing step-by-step guidance and instructions to help users troubleshoot and resolve software problems.
  • Documenting troubleshooting procedures and maintaining knowledge base articles to assist future support requests.

Network Support.

  • Diagnose and troubleshoot network connectivity issues for end-users and organizations.
  • Configure and maintain network devices, such as routers, switches, and firewalls, to ensure optimal performance and security.
  • Provide remote and on-site support to resolve network-related problems and implement network upgrades and improvements.


  • Thorough Documentation: Create detailed and accurate documentation for technical issues, resolutions, and troubleshooting steps.
  • Version Control: Maintain organized version control for documentation to ensure the latest information is readily available.
  • User-Friendly Guides: Produce user-friendly guides and manuals to assist both technical and non-technical users in understanding complex processes.

Finding the right talent has never been more flexible.

Related to


A Customer Success Specialist is a dedicated professional who plays a crucial role in ensuring that customers have a positive and satisfying experience with a company’s products or services.

Salary (US): $5,943 /month

Outsourcing Cost: $970 /month

Savings: 83%

Customer Service Agents are responsible for ensuring customer satisfaction and retention by providing excellent support and assistance. Their tasks involve addressing customer inquiries, resolving issues, and building strong relationships with clients.

Salary (US): $6,088 /month

Outsourcing Cost: $1,200 /month

Savings: 80%